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transport » Blogging AS an Aspie
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Matt has Asperger’s Syndrome (AS), an Autism Spectrum Disorder (ASD) and is writing this blog so that people can gain more of an insight into how people with the condition process thoughts, feel emotions, react to situations and generally handle life.
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20 Mar 08 Train delays

Why is it that every time I choose to visit my Gran in Southampton, whichever method of transport I choose is delayed? Last year my flights had long delays, now I’m sitting on the delayed CrossCountry service from Edinburgh to Bournemouth, which is being terminated a lot earlier than that at Reading! Whilst I fully appreciate that somebody tried to commit suicide near Northallerton, and the circumstances were suspicious, and the police needed to investigate it, and all that, I am pondering a few things…

It’s nice of the train crew (who incidentally change over in Birmingham New Street due to the EU WTD 2004) to tell me that the train is going to be turned back at Reading. Of course, the 2110 Reading – Birmingham New Street is such a popular and essential service that they don’t even provide refreshments on it! So, as it is, I now have a connection to make; onto the train that left Newcastle two hours after this one! They asked us to change over at Derby, the announcement coming just 10 minutes before the train stopped.

The staff at Derby did not appear at all helpful, the first person not having a clue at all. Then the announcement told us to wait on the platform we were on for the next train. So we did, until we saw a screen telling us to go to the platform at the opposite side of the station. Off we all went, only to find out just as the train pulled in that we needed to cross over to another part of station yet again. And Derby doesn’t have a fast food place! An ironic point I should make at this point is that a social worker on the train missed her original one due to dealing with somebody threatening to commit suicide!

I’ve already been on the phone to customer services; the nice people have told me that if I send in my tickets with a covering letter, they will assess my claim for compensation. Following National Express East Coast’s lead, I rather hope they refund the full cost of both portions of the return ticket!

Have a look at a copy of the Complaint Letter.